Name: Tracy Surkont
What do you do every day? As TotalSend’s newly-appointed MD, I’m very interested in the bottom line and when it comes to profitability, few things are more important than Sales and New Product Development. As such, my day is focused mainly on coaching and motivating sales staff while also researching potential new products.
How did you get into the tech space? My career was entirely sales-focused for about a decade before I was offered a Product Manager role at Vodacom in 2008. I was excited by the challenge of being completely out of my comfort zone and I absolutely fell in love with mobile new product development. After then spending some time in Africa, another opportunity presented itself when I was asked to consider building a bot platform for one of the social networks entering South Africa. I then collaborated with a former MXIT colleague and with my product knowledge and his ninja skills, we delivered our first version in 2013.
What was the best advice anyone ever gave you? Work smart not hard, believe in yourself and speak up.
What advice would you given someone wanting to get into the tech sector?
Don’t be afraid to do a little bit of grunt work – most times the work is fun, you get to develop products and services, but that also means you sometimes need to answer the phones, help out with support and get the coffee.
Shed your ego and open yourself to learning – big egos get nothing done. There is always someone who knows more than you and if you are willing to learn – you’ll be better off for it.
What motivates you to get out of bed everyday? My family. I have a toddler at home who is constantly curious – I get to experience the world through his eyes and he has made me realise that life is not all about work. Taking the time out to enjoy the simple things has helped me to look at things in a different light. I really do want the world to be a better place for him.
Who do you want to be when you grow up? Don’t all moms want to be superwoman ☺
LinkedIn profile www.linkedin.com/in/tracy-langdon-surkont-13046327/